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Miki Lane Interview  -  February 11, 2009, 10:00 AM Conversations on HPT Webcast

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Guest:

[ Miki Lane]

Miki Lane
Senior Partner
MVM Communications


Miki Lane is a senior partner for MVM Communications a leading Canadian developer, producer and deliverer of performance improvement products and services

He was an author and part editor of both the first and second Handbook of Human Performance Technology (1999, 2003). His current book, written with MVM colleagues, is published by Pfeiffer and is called Stepping Up: a Roadmap for New Supervisors.

He frequently presents at the national ISPI (International Society for Performance Improvement) conferences, and has served in leadership positions both locally and internationally. He has twice served on the ISPI Board.

He was on the instructional design team that won the Outstanding Instructional Product/Intervention of the Year Award from ISPI (International Society for Performance Improvement). He also received the ISPI award for an outstanding performance aid in 2000. He was recognized for his service to ISPI as recipient of the 1999 Distinguished Service Award. In 2002 he received his Certified Performance Technologist certification from ISPI.

Host:

[Dr. John Wedman]

Dr. John Wedman
Director, School of Information Science & Learning Technologies
University of Missouri-Columbia








Summary:

Job aids are dead! Job Aids are dead! Long live performance aids! Now for all of you who have used or still use job aids, please don't burn this chapter. While the title may be provocative, I postulate that the term job aids has become genericised like the term Kleenex. Like Kleenex, job aids has become a term we use when describing any performance aid even if it has nothing to do with performance on the job. While job aids have focused on providing the worker with specific knowledge and skills to do the immediately required job task, performance aids are any one of a number of different interventions specifically designed to remove barriers to performance as well as to facilitate performance. So I suggest that we now call them performance aids to more accurately reflect the all-encompassing usage they now enjoy.

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